A Cuban journalist denounced that ETECSA He left it without service for a week when his technicians came to his building to repair a neighbor's broken phone, and what they did was damage his connection and that of another house.
Iraida Calzadilla, a resident of Nuevo Vedado, in Havana, recounted on her wall Facebook that on December 30, he was left without telephone and Nauta Hogar service, as the workers went to his 10-apartment building to fix a neighbor's and left two others, including theirs, in a "dead" state.
When he reported it on several occasions, they responded that the building's box was in poor condition and could not be touched, despite which the technicians touched it and did not check. They also told him that Repairs are carried out within 24 to 72 hours, but not on holidays, so you had to wait until January 4, if he was lucky.
"People harmed by the company are not given priority, and they have to wait for the same list of those who have requested repairs. To put it more clearly: monopoly ETECSA does not assume responsibility for events of this type that it itself generates. and he fixes them when he understands," questioned the affected woman.
Due to the company's poor work, Calzadilla had to spend your holidays and congratulations days without sending or receiving messages.
"But, above all, the Imposed breakage made me break three work commitments, only viable via the Internet. Yes, because those who dictate the rules of the game must know that the Internet is also a means of work for thousands of Cubans, and violating the delivery of one of them can have consequences both in terms of moral responsibility and monetary income," he stressed.
The university professor also questioned whether ETECSA is truly aware of being a service provider company, and that The problems it causes must be resolved as soon as possible..
"What would those who dictate the work strategies of that company say if on holidays and in response to personal needs, hospitals, healthcare centers, restaurants, the police, agromarkets, polyclinics and guard units and even the guards themselves are on holiday? means of communication," he said.
The affected person added that The entity should have emergency equipment for those days.
"Teams to really respond, because later I found out that they leave some colleagues for that purpose, but the same people who told me about it and are linked to the company, could not explain much more to me. In the case of the telephone response, is the non-existence of these groups," he said.
On Wednesday, January 4, the Technicians came to your building and installed a new box, but your connection remained dead. And when she realized it, they had already left without telling her.
He had to talk to the workers who were in the next building so that they could communicate with their colleagues, who returned and finally solved the problem.
"My complaint does not go to the ETECSA operators, who in so many years of breakdowns and repairs have always treated me with kindness. My complaint goes to those who implement unnatural decisions in the development of services to the population. Oh, and They have nothing to do with the 'genocidal blockade' brought and carried"he concluded.
Complaints are frequent about the low quality of ETECSA services, the only company authorized to operate telecommunications services in Cuba.
At the beginning of December, ran out of paper to send the printed version of their invoices to their clients telephone calls, a circumstance for which he did not apologize; but he celebrated the saving of paper which, he said then, contributes to caring for the environment.
In July, without prior notice, the monopoly limited mobile phone recharge operations to two per day that users on the Island could do through their Transfermóvil application, which caused discomfort on the networks.
Days before, he announced interruption of several services for at least two days, as a consequence of maintenance actions in the automated systems of offices and commercial units.
According to a note published by the weekly Tribune, on July 16 and 17 "the activation of mobile lines, recharges, SIM and ownership changes, as well as the sale of equipment, accessories and coupons" would be stopped.
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