Customer service

Motorcycles sent to Cuba have been exposed to the elements for weeks at the airport under the custody of Aerovaradero

"The latest that the ship brought": Cuban denounces deplorable conditions at the Barceló Solymar hotel in Varadero

This was the experience of a Cuban family in the VIP lounge at Havana Airport

A new cargo service is being launched on national trains

"The little room remains just the same": Poor customer service becomes entrenched in businesses in Cienfuegos

Kiosks installed in Publix supermarkets to renew vehicle registration in Miami-Dade

Cuban recounts what happened to him at a restaurant in Florida regarding tips: "The consequences it brings."

Neither extra, nor virgin, nor olive: Cuban filmmaker Kiki Álvarez exposes fraud involving a bottle of oil

Official journalist shares their experience after visiting Coppelia: "The empty ice cream is not a novelty."

Santa Clara Airport plans expansion and salary improvements amid economic crisis

"Does this only happen in Hialeah?": Cuban in the U.S. shares her experience buying Christmas decorations

Cuban in Miami: "When I arrived in this country many years ago, there was no such thing as an embarrassing job."

Government presents new digital platform for procedures in Cuba

Uber driver in Miami returns $4,000 to a customer who left it in her car

Another "exemplary trial" in Cuba: Prison and fines for workers and clients of the Havana Electric Company

A man has been arrested for burning a restaurant employee with coffee in Miami

Miami delivery driver doesn't receive tips, and here's what he does

Gogocera doesn't dance for Cubans: "They are a bunch of liars."

Cuban man reports Aerovaradero for handing over a motorcycle to the wrong person

Cuban denounces discrimination at Palmares café in Ciego de Ávila: "They won't touch my money again."

ETECSA reports disruptions in landline service in Havana due to a power outage

Cuban denounces discrimination at a restaurant in Havana: "It was as if I was a bother."

Demands for explanations regarding the felling of a 50-year-old tree in Bayamo

Threat to Burger King employee in Puerto Rico: "Put your hand down or I'll shove it in your face."

Poor service reported at Pernik hotel in Holguín: "Over an hour for an order and the staff chatting."

Cuban journalist: "ETECSA fixes one and takes two out of service"

ETECSA runs out of paper for the phone bill

State online shopping platform TuEnvío generates "record number of complaints" in Matanzas

Coppelia ice cream parlor is facing a wave of criticism: "Poor service, not to mention the shady dealings they have."

Mockery and criticism on social media regarding the official account of good service to a customer in a store in Bayamo

Cuban woman sues National Insurance Company for abandoning her mother after a stroke

Commission supervises Coppelia ice cream shop after fight between workers and customers

Cuba expects to welcome more than a million tourists this summer

Ulises Toirac: "If they sell spicy food at Coppelia, they'll break the game!"

Authorities and those involved present their accounts of the fight at Coppelia

The Electric Company will not issue printed invoices to customers of electronic platforms

ETECSA in Ciego de Ávila has been accumulating delays in the transfer of landlines since 2020

Unión Eléctrica faces criticism for giving "recognitions" to customers who pay for their services through Transfermóvil and ENZONA

Criticism of TuEnvío: “Service that arrives late, poorly, and with bad treatment”

The Electric Union does not foresee power outages for the second consecutive day in Cuba

Antonio Guiteras Thermoelectric Plant is once again out of operation

CIMEX reopens restaurants, bars, and cafes in Havana

An additional cash service has been established due to congestion at ATMs in Sancti Spíritus

Aerovaradero informs about the ways to check the status of received packages

Cuba: Delays in International Package Deliveries Increase

They sell ice cream served in ashtrays at a state-run store in Santiago de Cuba

Coppelia Ice Cream Parlor in Havana is back in operation without reservations

Correos de Cuba turns to private companies for package delivery in Havana

Mistreatment and negligence with the new reservation system of Coppelia

The Cuban government acknowledges delays of up to six months in the parcel service

Cubana de Aviación activates new customer service phone numbers

CIMEX clarifies fuel sales through prepaid cards in response to user frustration

Five municipalities in Havana will be without gas from Friday to Saturday

Health measures against the coronavirus are relaxed in Santiago de Cuba

Notaries and Civil Registry offices reopen in Cuba

Xiaomi unlocks its mobile phones in Cuba after a surge of protests on social media

ETECSA launches combined plans for mobile phone service starting at 125 pesos

ETECSA customer complains about phone service interruptions with no resolution for over a year

Cubans are complaining about delays at Customs: "I sent one in August and it's been ages, and the package still hasn't arrived."

Cuban banks charge to exchange damaged dollar bills