Customer service

The U.S. will require health insurance companies to inform by phone how much you might pay for a treatment starting in 2027

Writer: Basic Manual for Communicating with the Electric Company of Cuba Without Going Into Cardiac Arrest

A Cart with Brain: Artificial Intelligence Assists Shoppers in Miami-Dade Supermarkets

A new law goes into effect in Florida that changes how you are charged at restaurants

Cuban woman reports her negative experience with a sales associate at a jewelry store in Miami: "It's unacceptable."

ETECSA Workers: "The goal is to always meet the needs of the customers."

Residents of Ceiba Mocha have been without electricity for a week due to a transformer failure, with no response from the Electric Company

ETECSA service "nominated for a prestigious international award": Really?

Motorcycles sent to Cuba have been exposed to the elements at the airport under the custody of Aerovaradero for weeks

"The Latest Thing the Ship Brought": Cuban Denounces Dismal Conditions at the Barceló Solymar Hotel in Varadero

This was the experience of a Cuban family in the VIP area of Havana Airport

A new loading service has been introduced for national trains

"The little room is just the same": Poor customer service continues to be entrenched in Cienfuegos businesses

Kiosks are being set up in Publix supermarkets to renew vehicle registrations in Miami-Dade

A Cuban shares what happened to him in a restaurant in Florida regarding tips: "The consequences it brings."

Neither extra, nor virgin, nor olive: Cuban filmmaker Kiki Álvarez denounces scam involving a bottle of oil

Official journalist shares their experience after visiting Coppelia: "The hollow ice cream is nothing new."

Santa Clara Airport plans expansion and salary improvements amid economic crisis

"Does this only happen in Hialeah?": Cuban woman in the U.S. shares her experience buying Christmas decorations

Cuban in Miami: "When I arrived in this country many years ago, there was no such thing as an embarrassing job."

Government presents new digital platform for procedures in Cuba

Uber driver in Miami returns $4,000 to a customer who left it in her car

Another “exemplary trial” in Cuba: Prison and fines for workers and clients of the Havana Electric Company

A man is arrested for burning a restaurant employee with coffee in Miami

Miami delivery driver doesn’t receive tips, and this is what he does

Gogocera doesn't dance for Cubans: "They're a bunch of hustlers."

Cuban files complaint against Aerovaradero for handing a motorcycle to the wrong person

Cuban denounces discrimination at Palmares cafeteria in Ciego de Ávila: "They won't touch my money anymore."

ETECSA reports an outage in landline service in Havana due to a power failure

Cuban man reports discrimination at a restaurant in Havana: "It was as if I was a bother."

They are seeking explanations for the felling of a 50-year-old tree in Bayamo

Threat to Burger King employee in Puerto Rico: "Put your hand down or I'll hit you in the face."

Poor service reported at Hotel Pernik in Holguín: "Over an hour for an order and the staff chatting."

Cuban journalist: "ETECSA fixes one and takes two out of service"

ETECSA runs out of paper for phone bills

State online shopping platform TuEnvío generates "record number of complaints" in Matanzas

Coppelia ice cream parlor is facing a torrent of criticism: "Poor service, not to mention the shady dealings they have."

Mockery and criticism on social media regarding the official account of good service to a customer in a store in Bayamo

Cuban woman sues National Insurance Company for neglecting her mother after a stroke

Commission supervises Coppelia ice cream shop following fight between workers and customers

Cuba is projected to welcome over one million tourists this summer

Ulises Toirac: "If they sell hot sauce at Coppelia, they'll take over the court!"

Authorities and those involved offer their accounts of the fight at Coppelia

The Electric Company will not issue printed invoices to customers of electronic platforms

ETECSA in Ciego de Ávila has accumulated delays in the transfer of landlines since 2020

Union Eléctrica faces criticism for giving "recognitions" to customers who pay for their services via Transfermóvil and ENZONA

Criticism of TuEnvío: “Service that arrives late, poorly, and with mistreatment”

The Electric Union does not foresee power outages for the second consecutive day in Cuba

The Antonio Guiteras thermoelectric plant is back in operation

CIMEX reopens restaurants, bars, and cafes in Havana

They establish extra cash service due to congestion at ATMs in Sancti Spíritus

Aerovaradero provides ways to check the status of received packages

Cuba: Delays in the delivery of international packages are increasing

Ice cream served in ashtrays is being sold at a state-run establishment in Santiago de Cuba

The Coppelia Ice Cream Parlor in Havana is back to operating without reservations

Cuba's postal service turns to private companies for package delivery in Havana

Mistreatment and negligence with the new reservation system of Coppelia

The Cuban government acknowledges delays of up to six months in package delivery services

Cubana de Aviación has activated new customer service phone numbers

CIMEX clarifies fuel sales through prepaid cards, in response to user irritation