Customer service

Writer: Basic Manual for Communicating with the Electric Company of Cuba Without Having a Heart Attack Attempting

A shopping cart with a brain: Artificial intelligence assists shoppers in Miami-Dade supermarkets

A law comes into effect in Florida that changes how you are charged in restaurants

Cuban woman reports her bad experience with a sales associate at a jewelry store in Miami: "It's unacceptable."

ETECSA Workers: "The goal is always to meet the needs of our customers."

Residents of Ceiba Mocha have been without electricity for a week due to a transformer malfunction, with no response from the Electric Company

ETECSA service "nominated for a prestigious international award": Really?

Motorcycles sent to Cuba have been left outdoors for weeks at the airport under the custody of Aerovaradero

"The Latest the Ship Brought": Cuban Denounces Deplorable Conditions at the Barceló Solymar Hotel in Varadero

This was the experience of a Cuban family in the VIP lounge at Havana airport

A new cargo service on national trains has been launched

"The little shop remains the same": Poor customer service is entrenched in the businesses of Cienfuegos

Kiosks installed at Publix supermarkets to renew vehicle registration in Miami-Dade

Cuban shares what happened to him in a restaurant in Florida regarding tips: "The consequences it brings."

Neither extra, nor virgin, nor olive: Cuban filmmaker Kiki Álvarez exposes scam with bottle of oil

Official journalist shares their experience after visiting Coppelia: "The empty ice cream is not a surprise."

Santa Clara Airport plans expansion and salary improvements amid economic crisis

"Does this only happen in Hialeah?": Cuban in the U.S. shares her experience buying Christmas decorations

Cuban in Miami: "When I arrived in this country many years ago, there was no such thing as an embarrassing job."

Government presents new digital platform for procedures in Cuba

Uber driver in Miami returns $4,000 to a customer who left it in her car

Another "exemplary trial" in Cuba: Prison and fines for workers and clients of the Havana Electric Company

A man is arrested for burning a restaurant employee with coffee in Miami

Miami delivery driver doesn't get tips, and here's what he does

Gogocera doesn't dance for Cubans: "They're a bunch of pretenders."

Cuban files a complaint against Aerovaradero for delivering a motorcycle to the wrong person

Cuban denounces discrimination at Palmares café in Ciego de Ávila: "They won't take my money again"

ETECSA reports a disruption in landline service in Havana due to a power failure

Cuban man reports discrimination at restaurant in Havana: "It was as if my presence bothered them."

Calls for explanations over the felling of a 50-year-old tree in Bayamo

Threat to Burger King employee in Puerto Rico: "Put your hand down or I'll hit you in the face."

Complaint about poor service at Hotel Pernik in Holguín: "More than an hour for an order and the staff chatting."

Cuban journalist: "ETECSA fixes one and leaves two out of service."

ETECSA runs out of paper for phone bills

State online shopping platform TuEnvío generates "record number of complaints" in Matanzas

Coppelia ice cream parlor is facing criticism: "Poor service, not to mention the shady dealings they have."

Mockery and criticism on social media regarding the official account of good service to a customer in a store in Bayamo

Cuban woman accuses National Insurance Company of abandoning her mother after a stroke

Commission supervises Coppelia ice cream shop following fight between workers and customers

Cuba expects to welcome over a million tourists this summer

Ulises Toirac: "If they sell spicy food at Coppelia, they’ll take over the place!"

Authorities and those involved provide their accounts of the fight at Coppelia

The Electric Company will not issue printed invoices to customers of electronic platforms

ETECSA in Ciego de Ávila has accumulated delays in the transfer of landlines since 2020

Unión Eléctrica faces criticism for giving "acknowledgments" to customers who pay for their services via Transfermóvil and ENZONA

Criticism of TuEnvío: "Service that arrives late, poorly, and with bad treatment"

The Electric Union does not anticipate outages for the second consecutive day in Cuba

The Antonio Guiteras Thermoelectric Plant is offline again

CIMEX reopens restaurants, bars, and cafes in Havana

An extra cash service has been established due to congestion at ATMs in Sancti Spíritus

Aerovaradero provides ways to check the status of received packages

Cuba: Delays in the delivery of international packages increase

Ice cream served in ashtrays is sold at a state-run store in Santiago de Cuba

Coppelia Ice Cream Parlor in Havana is now operating without reservations

Correos de Cuba turns to private companies for package delivery in Havana

Mistreatment and negligence with the new reservation system of Coppelia

The Cuban government acknowledges delays of up to six months in the package delivery service

Cubana de Aviación has launched new customer service phone numbers

CIMEX clarifies fuel sales using prepaid cards in response to user frustration

Five municipalities in Havana will be without gas from Friday to Saturday