Customer service

ETECSA service "nominated for a prestigious international award": Really?

Motorcycles sent to Cuba have been exposed to the elements at the airport for weeks under the custody of Aerovaradero

"The latest that the ship brought": Cuban denounces the deplorable conditions of the Barceló Solymar hotel in Varadero

This was the experience of a Cuban family in the VIP section of Havana airport

A new cargo service is being launched on domestic trains

"The little room remains just the same": Poor customer service becomes entrenched in businesses in Cienfuegos

Kiosks are being set up in Publix supermarkets to renew vehicle registrations in Miami-Dade

A Cuban shares what happened to him in a restaurant in Florida regarding tips: "The consequences it brings."

Neither extra nor virgin, nor olive: Cuban filmmaker Kiki Álvarez denounces scam involving a bottle of oil

Official journalist shares her experience after visiting Coppelia: "The empty ice cream is nothing new."

Santa Clara Airport plans expansion and salary improvements amid economic crisis

"Does this only happen in Hialeah?": Cuban in the U.S. shares her experience buying Christmas decorations

Cuban in Miami: "When I arrived in this country many years ago, there was no such thing as an embarrassing job."

Government presents new digital platform for processes in Cuba

Uber driver in Miami returns $4,000 to a customer who left it in her car

Another “exemplary trial” in Cuba: Imprisonment and fines for workers and clients of the Havana Electric Company

A man was arrested for burning a restaurant employee with coffee in Miami

Miami delivery person receives no tip and this is what they do

Gogocera does not dance for Cubans: "They are a bunch of liars."

Cuban man files a complaint against Aerovaradero for handing a motorcycle to the wrong person

Cuban denounces discrimination at cafeteria in Palmares, Ciego de Ávila: "They won't touch my money anymore."

ETECSA reports disruption in landline services in Havana due to a power outage

Cuban denounces discrimination at Havana restaurant: "It was as if I was a bother"

Requests for explanations regarding the felling of a 50-year-old tree in Bayamo

Threat to a Burger King employee in Puerto Rico: "Put your hand down or I'll hit you in the face."

Poor service reported at Hotel Pernik in Holguín: "Over an hour for an order and the staff just chatting."

Cuban journalist: "ETECSA fixes one and takes two out of service."

ETECSA runs out of paper for phone bills

State online shopping platform TuEnvío generates "record number of complaints" in Matanzas

Criticism is pouring in for the Coppelia ice cream shop: "Poor service, not to mention the shady dealings going on."

Mockery and criticism on social media regarding the official account of good service to a customer at the store in Bayamo

Cuban woman denounces National Insurance Company for abandoning her mother after a stroke

Commission supervises Coppelia ice cream shop after fight among workers and customers

Cuba anticipates the arrival of over one million tourists this summer

Ulises Toirac: "If they sell hot sauce in Coppelia, they'll take over the court!"

Authorities and those involved give their accounts regarding the fight at Coppelia

The Electric Company will not issue printed invoices to clients of electronic platforms

ETECSA in Ciego de Ávila has accumulated delays in transferring fixed telephone lines since 2020

Unión Eléctrica faces criticism for giving "recognitions" to customers who pay for their services via Transfermóvil and ENZONA

Criticism of TuEnvío: "Service that arrives late, poorly, and with bad treatment."

Electric Union does not anticipate power outages for the second consecutive day in Cuba

The Antonio Guiteras thermoelectric plant is back online

CIMEX reopens restaurants, bars, and cafes in Havana

Extra cash services established due to congestion of ATMs in Sancti Spíritus

Aerovaradero informs ways to check the status of received packages

Cuba: Delays in international package deliveries are increasing

They sell ice cream served in ashtrays at a state-owned business in Santiago de Cuba

Coppelia Ice Cream Parlor in Havana is once again operating without reservations

Correos de Cuba turns to private companies for package delivery in Havana

Mistreatment and neglect with the new reservation system of Coppelia

The Cuban government acknowledges delays of up to six months in package delivery services

Cubana de Aviación has introduced new customer service phone numbers

CIMEX clarifies fuel sales through prepaid cards, in response to user frustration

Five municipalities in Havana will be without gas from Friday to Saturday

Health measures against coronavirus are relaxed in Santiago de Cuba

Notaries and Civil Registry offices reopen in Cuba

Xiaomi unlocks its smartphones in Cuba following a wave of protests on social media

ETECSA launches combined plans for mobile phone service starting at 125 pesos

ETECSA customer complains about phone disconnections with no solution for over a year

Cubans complain about delays at Customs: "I sent one in August, and now it's been ages and the package still hasn't arrived."