Customer service

Official journalist shares her experience after visiting Coppelia: "The hollow ice cream is not a novelty."

Santa Clara Airport plans expansion and salary improvements amid economic crisis

"Does this only happen in Hialeah?": Cuban in the U.S. shares her experience buying Christmas decorations

Cuban in Miami: "When I arrived in this country many years ago, there was no such thing as an embarrassing job."

Government presents new digital platform for procedures in Cuba

Uber driver in Miami returns $4,000 to a customer who left it in her car

Another "exemplary trial" in Cuba: Imprisonment and fines for workers and clients of the Havana Electric Company

A man is arrested for burning a restaurant employee with coffee in Miami

Miami delivery driver doesn’t receive tips, and this is what he does

Gogocera doesn't dance for Cubans: "They're a bunch of wannabes."

Cuban denounces Aerovaradero for delivering a motorcycle to the wrong person

Cuban denounces discrimination at cafeteria in Palmares, Ciego de Ávila: "They won't touch my money again."

ETECSA reports disruptions in landline service in Havana due to a power outage

Cuban man reports discrimination at restaurant in Havana: "It was as if I were a nuisance."

They demand explanations for the felling of a 50-year-old tree in Bayamo

Threat to a Burger King employee in Puerto Rico: "Put your hand down or I'll hit you in the face."

Poor service reported at the Pernik Hotel in Holguín: "More than an hour for an order while the staff are chatting."

Cuban journalist: "ETECSA fixes one and takes two out of service."

ETECSA runs out of paper for phone bills

State online shopping platform TuEnvío generates "record of complaints" in Matanzas

Criticism pours in for the Coppelia ice cream parlor: "Poor service, not to mention the shady dealings they have."

Mockery and criticism on social media regarding the official account of good service to a customer at a store in Bayamo

Cuban woman sues the National Insurance Company for abandoning her mother after a stroke

Commission supervises Coppelia ice cream shop after fight between workers and customers

Cuba anticipates the arrival of over one million tourists this summer

Ulises Toirac: "If they sell hot sauce at Coppelia, they’ll take over the place!"

Authorities and those involved give their accounts of the fight at Coppelia

The Electric Company will not issue printed invoices to customers of electronic platforms

ETECSA in Ciego de Ávila has been experiencing delays in the transfer of landline telephone lines since 2020

Unión Eléctrica faces criticism for giving "recognitions" to customers who pay for their services through Transfermóvil and ENZONA

Criticism of TuEnvío: "Service that arrives late, poorly, and with bad treatment."

Electric Union does not foresee blackouts for the second consecutive day in Cuba

Antonio Guiteras Thermoelectric Plant is once again out of operation

CIMEX reopens restaurants, bars, and cafes in Havana

They establish extra cash services due to congestion at ATMs in Sancti Spíritus

Aerovaradero reports ways to check the status of received packages

Cuba: Delays in the delivery of international packages are increasing

Ice cream served in ashtrays sold at a state-run business in Santiago de Cuba

Coppelia Ice Cream Parlor in Havana is back in operation without reservations

Correos de Cuba turns to private companies for package delivery in Havana

Mistreatment and negligence with the new reservation system of Coppelia

The Cuban government acknowledges delays of up to six months in the package delivery service

Cubana de Aviación activates new customer service phone numbers

CIMEX clarifies fuel sales through prepaid cards in response to user frustration

Five municipalities in Havana will be without gas from Friday to Saturday

Sanitary measures against the coronavirus are being relaxed in Santiago de Cuba

Notaries and Civil Registry offices reopen in Cuba

Xiaomi unlocks its mobile phones in Cuba following a surge of protests on social media

ETECSA launches combined plans for mobile phone service starting at 125 pesos

ETECSA customer complains of phone service interruptions with no resolution for over a year

Cubans complain about delays at Customs: "I sent one in August and here we are, a holy long time later, and the package still hasn't arrived."

Cuban banks charge for exchanging damaged dollar bills

Meteorologist José Rubiera criticizes customer service in Cuba amid a gasoline shortage

Cubans are complaining about the quality of service and the limited flavors at Coppelia just a few months after its reopening

Video shows the complete deterioration of the bus terminal in Baracoa, Guantánamo

Complaints about the prohibition on withdrawing dollars deposited in Cuban banks

Cubans report new issues with mobile internet service

This is how they distribute the meat they sell to the population in national currency

A Cuban reports that he has been waiting for a year for ETECSA to connect his phone

Things from Cuba: He bought a refrigerator for 7,995 CUP, and after nine days it stopped working