Customer service

A law goes into effect in Florida that changes how you are charged at restaurants

Cuban woman reports her bad experience with a saleswoman at a jewelry store in Miami: "It's unacceptable."

ETECSA Employees: "The goal is to always meet the needs of the customers."

Residents of Ceiba Mocha have been without electricity for a week due to a transformer malfunction, with no response from the Electric Company

ETECSA service "nominated for a prestigious international award": Seriously?

Motorbikes sent to Cuba have been left outside at the airport under the custody of Aerovaradero for weeks

“The latest brought by the ship”: Cuban denounces deplorable conditions at the Barceló Solymar hotel in Varadero

This was the experience of a Cuban family in the VIP area of Havana airport

A new cargo service on national trains has been launched

"The little room remains the same": Poor customer service becomes entrenched in businesses in Cienfuegos

Kiosks are being set up in Publix supermarkets to renew vehicle registrations in Miami-Dade

A Cuban shares what happened to him in a restaurant in Florida regarding tips: "The consequences it brings."

Neither extra, nor virgin, nor olive: Cuban filmmaker Kiki Álvarez exposes scam involving a bottle of oil

Official journalist shares experience after visiting Coppelia: "The empty ice cream is not a novelty."

Santa Clara Airport plans expansion and salary improvements amid economic crisis

"Does this only happen in Hialeah?": Cuban in the U.S. shares her experience buying Christmas decorations

Cuban in Miami: "When I arrived in this country many years ago, there was no such thing as an embarrassing job."

Government presents new digital platform for procedures in Cuba

Uber driver in Miami returns $4,000 to a customer who left it in her car

Another “exemplary trial” in Cuba: Imprisonment and fines for workers and customers of the Havana Electric Company

A man is arrested for throwing coffee at a restaurant employee in Miami

Miami delivery driver does not receive tips and this is what he does

Gogocera doesn't dance for Cubans: "They are a bunch of braggers."

Cuban denounces Aerovaradero for handing a motorcycle to the wrong person

Cuban man denounces discrimination at Palmares café in Ciego de Ávila: "They won't touch my money again."

ETECSA reports an interruption in fixed-line telephone service in Havana due to a power failure

Cuban man reports discrimination at a restaurant in Havana: "It was as if I was a bother."

Calls for explanations over the felling of a 50-year-old tree in Bayamo

Threatens Burger King employee in Puerto Rico: "Lower your hand or I’ll hit you in the face."

Poor service reported at the Pernik Hotel in Holguín: "More than an hour for an order while the staff were chatting."

Cuban journalist: "ETECSA fixes one and takes two out of service."

ETECSA runs out of paper for phone bills

State online shopping platform TuEnvío generates "record number of complaints" in Matanzas

Criticism pours in for the Coppelia ice cream parlor: "Poor service, and not to mention the dealings they have."

Mockery and criticism on social media regarding the official account of good service to a customer at a store in Bayamo

Cuban woman sues National Insurance Company for abandoning her mother after a stroke

Commission supervises Coppelia ice cream shop following fight between workers and customers

Cuba anticipates the arrival of over a million tourists this summer

Ulises Toirac: "If they sell spicy food at Coppelia, they'll turn the place upside down!"

Authorities and those involved provide their accounts of the fight at Coppelia

Electric Company will not issue printed invoices to customers of electronic platforms

ETECSA in Ciego de Ávila has accumulated delays in the transfer of landline phones since 2020

Unión Eléctrica faces criticism for giving "recognitions" to customers who pay for their services via Transfermóvil and ENZONA

Critiques of TuEnvío: "Service that arrives late, poorly, and with bad treatment"

Union Eléctrica does not foresee power outages for the second consecutive day in Cuba

Antonio Guiteras thermoelectric plant is back out of operation

CIMEX reopens restaurants, bars, and cafes in Havana

An extra cash service has been established due to congestion at ATMs in Sancti Spíritus

Aerovaradero informs about ways to check the status of received packages

Cuba: Delays in the delivery of international packages are increasing

They sell ice cream served in ashtrays at a state-run shop in Santiago de Cuba

Coppelia Ice Cream Parlor in Havana is now operating again without reservations

Cuba's Postal Service turns to private companies for package delivery in Havana

Mistreatment and neglect with the new reservation system of Coppelia

The Cuban government acknowledges delays of up to six months in shipping services

Cubana de Aviación establishes new customer service phone numbers

CIMEX clarifies fuel sales using prepaid cards, in response to user frustration

Five municipalities in Havana will run out of gas from Friday to Saturday

Health regulations against the coronavirus are relaxed in Santiago de Cuba

Notaries and Civil Registry offices reopen in Cuba