Customer service

"The latest brought by the ship": Cuban denounces deplorable conditions at the Barceló Solymar hotel in Varadero

This was the experience of a Cuban family in the VIP section of Havana airport

New cargo service launched for domestic trains

"The little room remains exactly the same": Poor customer service persists in Cienfuegos businesses

Kiosks are set up in Publix supermarkets to renew vehicle registrations in Miami-Dade

A Cuban recounts what happened to him at a restaurant in Florida regarding tips: "The consequences it brings."

Neither extra, nor virgin, nor olive: Cuban filmmaker Kiki Álvarez denounces scam involving bottle of oil

Official journalist shares their experience after visiting Coppelia: "The hollow ice cream is not a novelty."

Santa Clara Airport plans expansion and salary improvements amid economic crisis

"Does this only happen in Hialeah?": Cuban in the U.S. shares her experience shopping for Christmas decorations

Cuban in Miami: "When I arrived in this country many years ago, there was no such thing as a shameful job."

Government presents new digital platform for procedures in Cuba

Uber driver in Miami returns $4,000 to a customer who left it in her car

Another "exemplary trial" in Cuba: Prison and fines for workers and customers of the Havana Electric Company

A man has been arrested for burning a restaurant employee with coffee in Miami

Miami delivery driver doesn't get tips and this is what he does

Gogocera doesn't dance for Cubans: "They are a bunch of pretenders."

Cuban files a complaint against Aerovaradero for delivering a motorcycle to the wrong person

Cuban denounces discrimination at Palmares café in Ciego de Ávila: "They won't touch my money again."

ETECSA reports disruptions in fixed telephone service in Havana due to a power outage

Cuban man reports discrimination at restaurant in Havana: "It was as if I was a nuisance."

Demands for an explanation regarding the felling of a 50-year-old tree in Bayamo

Threat to Burger King employee in Puerto Rico: "Put your hand down or I’ll hit you in the face."

Poor service reported at Hotel Pernik in Holguín: "More than an hour for an order, and the staff chatting."

Cuban journalist: "ETECSA fixes one and leaves two out of service"

ETECSA runs out of paper for phone bills

State online shopping platform TuEnvío generates "record number of complaints" in Matanzas

Coppelia ice cream parlor is facing heavy criticism: "Poor service, and let's not even mention the shady deals they have going on."

Mockery and criticism on social media regarding the official account of good service to a customer at a store in Bayamo

Cuban woman denounces National Insurance Company for abandoning her mother after a stroke

Commission supervises Coppelia ice cream shop following altercation between employees and customers

Cuba anticipates the arrival of more than one million tourists this summer

Ulises Toirac: "If they sell hot sauce at Coppelia, they'll break the place down!"

Authorities and those involved provide their accounts regarding the fight at Coppelia

The Electric Company will not issue printed bills to customers of electronic platforms

ETECSA in Ciego de Ávila has accumulated delays in the transfer of fixed telephone lines since 2020

Unión Eléctrica faces criticism for giving "recognitions" to customers who pay for their services via Transfermóvil and ENZONA

Criticism of TuEnvío: “Service that arrives late, poorly, and with bad treatment”

Electricity Union does not anticipate blackouts for the second consecutive day in Cuba

Antonio Guiteras Thermoelectric Plant goes offline again

CIMEX reopens restaurants, bars, and cafés in Havana

An extra cash service is established due to congestion at ATMs in Sancti Spíritus

Aerovaradero informs about ways to check the status of received packages

Cuba: Delays in international package delivery are increasing

Ice cream served in ashtrays is sold at a state-owned establishment in Santiago de Cuba

Coppelia Ice Cream Parlor in Havana is now operating without reservations again

Cuba Post turns to private companies for package delivery in Havana

Mistreatment and negligence with the new reservation system of Coppelia

The Cuban government acknowledges delays of up to six months in the parcel service

Cubana de Aviación has activated new customer service phone numbers

CIMEX clarifies fuel sales through prepaid cards, in response to user frustration

Five municipalities in Havana will be without gas from Friday to Saturday

Sanitary measures against the coronavirus relaxed in Santiago de Cuba

Notaries and Civil Registry offices reopen in Cuba

Xiaomi unlocks its mobile phones in Cuba after a wave of protests on social media

ETECSA launches combined plans for mobile phone services starting at 125 pesos

An ETECSA customer complains about phone disconnections without resolution for over a year

Cubans are complaining about delays at Customs: "I sent one in August and these are the holy hours that the package still hasn't arrived."

Cuban banks charge for exchanging worn-out dollar bills

Meteorologist José Rubiera criticizes customer service in Cuba amid a gasoline shortage