Customer service

ETECSA Workers: "The goal is always to meet the needs of the customers."

Residents of Ceiba Mocha have been without electricity for a week due to a transformer failure, with no response from the Electric Company

ETECSA service "nominated for a prestigious international award": Really?

Motorcycles sent to Cuba have been exposed to the elements at the airport under the custody of Aerovaradero for weeks

"The latest that the ship brought": Cuban denounces deplorable conditions at the Barceló Solymar hotel in Varadero

This was the experience of a Cuban family in the VIP area of Havana airport

A new cargo service has been launched for national trains

"The little store remains the same": Poor customer service takes hold in businesses in Cienfuegos

Kiosks installed in Publix supermarkets for vehicle registration renewal in Miami-Dade

A Cuban recounts what happened to him at a restaurant in Florida regarding tips: "The consequences it brings."

Neither extra, nor virgin, nor olive: Cuban filmmaker Kiki Álvarez exposes scam involving bottle of oil

Officialist journalist shares his experience after visiting Coppelia: "The empty ice cream is not new."

Santa Clara Airport plans expansion and salary improvement amid economic crisis

"Does this only happen in Hialeah?": Cuban in the U.S. shares her experience buying Christmas decorations

Cuban in Miami: "When I arrived in this country many years ago, there was no such thing as an embarrassing job."

Government presents new digital platform for procedures in Cuba

Uber driver in Miami returns $4,000 to a customer who left it in her car

Another "exemplary trial" in Cuba: Prison and fines for workers and customers of the Havana Electric Company

A man is arrested for burning a restaurant employee with coffee in Miami

Miami delivery driver doesn’t receive tips, and this is what he does

Gogocera doesn't dance for Cubans: "They are a bunch of posers."

Cuban man files a complaint against Aerovaradero for delivering a motorcycle to the wrong person

Cuban denounces discrimination at Palmares café in Ciego de Ávila: "They won't touch my money anymore."

ETECSA reports disruption in fixed-line telephone service in Havana due to power failure

Cuban man reports discrimination at restaurant in Havana: "It was as if I were a nuisance."

They are requesting explanations for the cutting down of a 50-year-old tree in Bayamo

Threat to a Burger King employee in Puerto Rico: "Lower your hand or I'll hit you in the face."

Poor service reported at Hotel Pernik in Holguín: "More than an hour for an order while the staff chatted."

Cuban journalist: "ETECSA fixes one and takes two out of service."

ETECSA runs out of paper for phone bills

State online shopping platform TuEnvío generates "record number of complaints" in Matanzas

Criticism pours in for Coppelia ice cream parlor: "Poor service, not to mention the shady dealings they have."

Mockery and criticism on social media regarding the official account of good service to a customer in a store in Bayamo

Cuban woman reports National Insurance Company for neglecting her mother after a stroke

Commission supervises Coppelia ice cream shop after fight between workers and customers

Cuba expects to welcome over a million tourists during this summer

Ulises Toirac: "If they sell hot sauce at Coppelia, they'll ruin the place!"

Authorities and those involved provide their accounts of the fight at Coppelia

The Electric Company will not issue printed invoices to customers of electronic platforms

ETECSA in Ciego de Ávila has been experiencing delays in the transfer of landline phone lines since 2020

Unión Eléctrica receives criticism for giving "recognitions" to customers who pay for their services via Transfermóvil and ENZONA

Critiques of TuEnvío: “Service that arrives late, poorly, and with bad treatment”

The Electric Union does not anticipate blackouts for the second consecutive day in Cuba

The Antonio Guiteras thermoelectric plant is back in operation

CIMEX reopens restaurants, bars, and cafés in Havana

An extra cashier service is being established due to congestion at ATMs in Sancti Spíritus

Aerovaradero provides ways to check the status of received packages

Cuba: Delays in international package deliveries are increasing

Ice cream served in ashtrays is being sold in a state-run store in Santiago de Cuba

Coppelia Ice Cream Parlor in Havana is once again operating without reservations

Cuba Post turns to private companies for package delivery in Havana

Mistreatment and neglect with the new reservation system of Coppelia

The Cuban government acknowledges delays of up to six months in parcel delivery services

Cubana de Aviación has enabled new customer service phone numbers

CIMEX clarifies fuel sales using prepaid cards, in response to user irritation

Five municipalities in Havana will be without gas from Friday to Saturday

Sanitary measures against the coronavirus are relaxed in Santiago de Cuba

Notary offices and Civil Registry offices reopen in Cuba

Xiaomi unlocks its cell phones in Cuba following a wave of protests on social media

ETECSA launches combined plans for mobile telephony starting at 125 pesos