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ETECSA announces impact on its services due to maintenance work

The telecommunications monopoly explained that this Saturday morning they will work on the 3G network in Havana and in some areas of Artemisa and Mayabeque.

Carro de ETECSA © CiberCuba
ETECSA cart Photo © CiberCuba

This article is from 1 year ago

The Cuban Telecommunications Company, ETECSA, announced that its services would be affected in three provinces during the first hours of this Saturday, due to maintenance work that will continue in the coming days.

The telecommunications monopoly explained that from 00:00 to 6:00 am, work will be done on the 3G network in the province of Havana and in some areas of Artemisa and Mayabeque.

"While these technical actions are being carried out, the operation of the services may be affected, so the work will be carried out during times of lower voice and data traffic," the company states. use.

ETECSA added that the work on the telecommunications networks is part of the tasks planned to guarantee the availability of the services, and that during the execution of the technical actions they may be affected.

"In the following days it will continue in different regions of the country," warned the entity, which apologized for any inconvenience this may cause.

The announcement filled users with indignation, who reminded the company that the service always has difficulties. Many people associated ETECSA's maintenance plan with the intentions to limit communications during the game that the Cuban team will play in the semifinals of the World Baseball Classic, this Sunday.

"They don't want Cuba to see the demonstrations against the Castro regime that will take place during the baseball game in Miami. This is in your face," said democracy activist Ismary Bacallao.

"Will there be effects on the 18th due to repairs? And the rest of the year and all the years that have passed, why is it, because it is always the same," denounced Nestor Serrano.

"In Bejucal, Mayabeque, we have been without 4G for more than two weeks and it seems like it will be forever," predicted one tweeter.

"My suggestion is that they do not do more maintenance actions, which make it worse and worse," asked user Pa Lante without fear.

Last week, ETECSA announced maintenance on the Nauta platform for an entire night, which would affect some services and prevent recharging Nauta accounts and paying the Nauta Hogar fee.

The company, which did not clarify the exact time when the damage would begin or when the maintenance would end, assured that the work was "necessary and essential to improve the performance of this service."

At the end of February, users reported a general drop in voice call service in different provinces.

Several Internet users on social networks indicated that they could not call or receive calls, although access to the Internet and SMS messaging service was maintained.

The interruption was confirmed hours later by ETECSA, in an information note where it explained that "the failure of a card that caused instability in the operation of a piece of equipment involved in the processing of this service" had caused random effects on making or receiving calls.

A few days before, a massive drop in Internet service through mobile data in several provinces of Cuba.

On February 16, hundreds of residents on the Island reported the total drop in mobile data Internet service, a widespread outage that also left them without access to calls and messaging.

After insistent reports from hundreds of users through social networks, official media and the company itself confirmed the interruption, but did not clarify the causes, they only limited themselves to saying that they were working on "identifying the failure."

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