A fiber optic cut caused disruptions in the system responsible for managing Nauta service payments, including top-ups, balance transfers between accounts, and payment of the Nauta Hogar fee, reported the Cuban Telecommunications Company (ETECSA) this Monday.
In a brief post on Facebook, the state entity indicated that the interruption occurred "in the route that connects the site hosting this platform."
“We inform Nauta service customers that there is an issue with the system that manages payments (recharges, balance transfers between Nauta accounts, Nauta Hogar fee, etc.), caused by a fiber optic cut along the route that connects the site hosting this platform,” the statement specified.
ETECSA assured that its technicians are working to resolve the issue "in the shortest time possible," although it did not specify when the affected system might be fully restored and also avoided mentioning the reasons that caused the outage.
The company clarified that the interruption does not prevent users with a balance in their accounts from browsing.
"This does not prevent continued browsing as long as there is available balance," the company stated, apologizing for the inconvenience caused.
The telecommunications monopoly in Cuba seems to be "blessed" with problems, as the current fiber optic outage adds to a series of failures, breakdowns, and difficulties that have affected various telecommunications services in the country over the past few months.
In March, for instance, the company acknowledged instability in Nauta recharge operations, with users reporting difficulties in adding balance and checking the available time on their accounts.
On that occasion, ETECSA also assured that its specialists were working to solve the problem.
However, technical failures have also been compounded by damage to the infrastructure. In June, cuts to fiber optic cables and power supply rendered three radio bases in Santiago de Cuba inoperative, amid a succession of thefts and acts classified as sabotage by a company employee.
Without forgetting that power outages represent another critical front. That same month, ETECSA admitted that the prolonged power cuts were leaving areas without telephone or internet service due to difficulties in maintaining its infrastructure operational without power from the grid.
Related videos:
Filed under: