They promised to resolve it "tomorrow," but nearly a month later, they remain cut off in a village in Maisí, Guantánamo

Several localities and a complete popular council in Maisí, Guantánamo, have been without telephone service or television signal for almost a month due to a malfunctioning transformer in the Sierra Verde tower, while residents report that authorities have yet to resolve the issue despite having promised a solution.

Resident Roelmis Leyva reported this Sunday in the Facebook group «Revolico Maisí» that the necessary equipment must be transported from the city of Guantánamo, but the wait has been extended for weeks.

"It's been almost a month since the Sierra Verde tower has provided neither phone nor TV service; several localities and an entire popular council are cut off due to a damn transformer that is burned out," he wrote.

Leyva stated that he does not usually make these kinds of public complaints, but he acknowledged that "patience has run out."

According to his testimony, he personally presented the complaint to the first secretary of the Communist Party in the locality and received a response that the problem would be resolved "tomorrow."

The promise, however, was never fulfilled.

"What tomorrow are we talking about? It's been almost a month, and we're still here," he questioned.

The neighbor also reported that the Basic Electrical Organization (OBE) is aware of the existence of transformers allocated to private businesses that, as he stated, “are not fulfilling their purpose,” and he questioned why none had been temporarily used to restore communications.

"Why doesn't one of those resign to solve the big communication problem?" she asked.

For Leyva, the prolonged issue is not solely due to a lack of resources. "The real problem lies with the bureaucrats who lack commitment to the population," he stated.

The situation occurs in a province where the lack of transformers had already been officially recognized. The Electric Union reported in June that Guantánamo had eight damaged units, two of which were in Maisí, and acknowledged that there was no physical availability of spare parts in any province of the country.

Guantánamo has also experienced some of the most severe episodes of the energy crisis during 2026. In June, the province was left completely in the dark due to a malfunction in the 110 kV line that connects it to Santiago de Cuba, while power outages have exceeded 30 consecutive hours.

Furthermore, just three days before this report, due to a fluctuation in the transmission lines that took three thermoelectric units offline. This outage left Las Tunas, Holguín, Granma, Santiago de Cuba, and Guantánamo without electricity, once again highlighting the fragility of the energy infrastructure in that region of the country.

Complaints on social media have become a recurring way to pressure authorities in the face of prolonged outages. In July, a viral complaint prompted UNE to take action in a neighborhood in the city of Guantánamo that had been without electricity for 21 days.

In Maisí, however, neither the weeks of waiting nor the direct appeals to local authorities have managed to restore the phone and television services to the affected communities so far.

"There are problems with solutions," Leyva summarized. "The issue is that the real problem lies with the bureaucrats who lack commitment to the population."