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Cubana de Aviación announced this Monday an additional flight between Havana and Nueva Gerona, on the Isle of Youth, but cautioned that passengers will only be able to book their tickets in person due to the disruptions caused by the collapse of the National Electric System (SEN).
The operation is scheduled for this Tuesday, July 7, at 12:45 p.m. from Terminal 1 of José Martí International Airport, and those wishing to obtain a seat must go in person to that terminal.
In an official note, the airline explained that it will not accept reservations by phone or through other usual channels.
"Due to the current electrical disruptions the country is facing, reserves will not be managed through other means for this particular operation," he noted.
The announcement came just hours after Cuba experienced a new collapse of the National Electric System, the third one this year and the seventh in the last 18 months.
The power outage also impacted the computer and communication systems used for managing reservations, forcing the company to rely solely on in-person assistance.
The route between Havana and Nueva Gerona had been suspended in November 2025 due to technical availability issues with the fleet and was reinstated in February of this year with two weekly flights, on Tuesdays and Thursdays.
The flight scheduled for this Tuesday constitutes an additional operation to that regular itinerary. Currently, Cubana de Aviación is the only airline that maintains regular national flights to the Isle of Youth.
The measure also reflects the impact that the energy crisis is having on public services in Cuba. Before the collapse recorded this Monday, the Electric Union had forecast a deficit of more than 2,000 megawatts and a generation capacity far below national demand.
The Isle of Youth is among the territories most affected by power outages. In recent weeks, residents of the special municipality have reported power cuts lasting up to 22 hours a day, a situation that has significantly deteriorated daily life and communications with the rest of the country.
The need to go in person to the airport to book a ticket adds a new obstacle for travelers, in a context where prolonged blackouts continue to affect both the population and the functioning of state services.
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