A Cuban from San Miguel de los Baños, in the municipality of Jovellanos, Matanzas province, reported that the town has been without electricity or any kind of communication for over a month and warned about a serious health situation that, according to her testimony, makes it difficult to even request emergency services.
The complaint was made public by Amanda Fernández, a Cuban content creator from the area, in a SOS video posted on Facebook that garnered over 5,400 views.
"This video is quite sad and regrettable. My goal is for people, as far as my reach extends, to be aware of the vulnerable situation that a part of the Cuban population is facing at this moment," he stated at the beginning of the reel.
According to their testimony, the town has been "without electricity for over a month, not even for an hour, and without communications," with no signal on mobile phones or landlines. The most serious consequence of this lack of communication is in the area of health.
"The medical posts currently have no communication with the outside world or any emergency services. In case an ambulance is needed, they have no way to request one," Fernández warned.
According to the complainant, the town is also suffering from an epidemic.
“San Miguel de los Baños is experiencing an arbovirus outbreak that is literally killing people, and they don't even have a way to communicate to request medical help,” he reported. According to his testimony, 95% of the population is ill, a figure that CiberCuba has not been able to independently verify.
"The government doesn’t respond to them, they have been abandoned, they are left to fend for themselves, they are given no solutions, no hope, nothing at all, absolutely nothing," said the young woman.
Several users who commented on the video claimed to have relatives or connections to the place and described situations similar to what Fernández recounted. One user wrote: "My uncle has kidney failure and now the virus. We don't know if he is alive or dead because of the communism we have."
Another internet user noted that the ambulances, when called, respond that "they have no fuel to go pick up patients." A third comment summarized the situation like this: "It is unfair and inhumane what they are doing to San Miguel de los Baños, which was once the paradise of Cuba. Today it is hell."
Power outages strain telecommunications throughout Cuba: ETECSA has acknowledged that its infrastructure cannot withstand more than 24 hours without electricity, and that the outages leave nearly 47.5% of the country's mobile base stations out of service.
In June, Matanzas experienced power outages of up to 85 consecutive hours in some circuits. This province has been one of the hardest hit by the energy crisis in 2026. The San Miguel de los Baños substation was already on the list of those malfunctioning in May.
The report regarding the health situation in San Miguel de los Baños occurs in a context of high incidence of arboviruses in Cuba, which has accumulated to date more than 7,133 cases of dengue in 2026, a figure 7.4 times higher than expected, with Matanzas among the main hotspots along with Guantánamo and Villa Clara.
San Miguel de los Baños was once a renowned thermal spa, with its Grand Hotel inaugurated in 1930. Declared a National Monument in 2001, the spa remains in ruins with no effective restoration having taken place.
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